Shipping policy

I. Order Processing Time
All orders will be processed and shipped within 1–3 business days of payment confirmation (excluding weekends and public holidays).
Processing times may be extended during promotional events, holidays, or periods of high order volume; we will ship your order as soon as possible.
II. Delivery Time
Delivery times vary by destination and are provided for reference only:

Delivery Region    Estimated Delivery Time
United States    10–15 business days
Canada    10–15 business days
United Kingdom    5–8 business days
Europe    7–15 business days
Australia, New Zealand    10–15 business days
Asia    10–15 business days
Other Countries/Regions    10–20 business days

Actual delivery times may be delayed due to customs inspections, weather conditions, flight schedules, holidays, or local logistics issues.

III. Shipping Costs
Shipping costs will be automatically calculated and displayed at checkout.

We may offer the following promotions (please adjust based on actual policy):

Free standard shipping on orders over £50.
For orders that do not qualify for free shipping, costs will be calculated automatically based on the delivery region.
IV. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number.

You can check the delivery status of your package at any time using the tracking information provided in the email.

V. International Shipping
We ship to multiple countries and regions.

International orders may be subject to customs clearance, which can extend delivery times.

Import duties, Value Added Tax (VAT), or other taxes may apply in certain countries or regions; these costs are the responsibility of the recipient in accordance with local laws and regulations.

VI. Delivery Delays
If delivery is delayed due to the following force majeure factors, we will actively assist in tracking the shipment but cannot guarantee a specific delivery time:

Severe weather
Flight delays
Customs inspections
Holiday logistics congestion
Operational adjustments by local courier companies
Other force majeure events
VII. Address Details
Please ensure that the shipping address, contact phone number, and email address you provide are accurate.

The buyer is responsible for any delivery failures, returned packages, or additional shipping costs resulting from incorrect delivery information. VIII. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of receipt (or the expected delivery date) and provide the following:

Order number
Photos of the package (if available)
Description of the issue
We will assist in investigating the matter with the logistics company and provide a solution as soon as possible.

IX. Contact Us
If you have any questions regarding delivery, please contact us:

Email: store+89360335181@shopifyemail.com

Customer Service Hours:
Monday to Friday
09:00–18:00 (Local Time)

We will respond to your inquiry as soon as possible.

Thank you for your support, and happy shopping!